Database Manager

Contract: Permanent

Hours: 35 per week

Location: London

Salary: £42,051 per annum with progression scale up to £48,779 per annum

Closing date: 5th June 2022

Expected date of interviews: Week commencing 13th June 2022

Job ref: VA530

Do you believe in standing up for human rights alongside torture survivors? Would you like to use creativity, technology and people power to raise significant funds to positively impact the lives of torture survivors?

Freedom from Torture is looking for an experienced and energetic Database Manager to join our award-winning and friendly Fundraising and Communications Team. This is an exciting chance to join us as we build on our insight driving fundraising and communications function to deliver our next four year strategy.

About the role

You will be responsible for managing our CRM system (ALMS) and developing and implementing processes to deliver best practice fundraising and supporter engagement. 

You will work closely with colleagues across Fundraising and Communications and Finance teams to understand business needs and reflect these in our CRM system and processes.

Your sound analytic judgement will assist the organisation’s growth targets in the short and long term. You will work closely with the Director of Fundraising and Communications as well as managers from the wider team and you will line manage one direct report.

About you

To be successful in this role you will be highly knowledgeable in the use of CRM and SRM systems in a charity environment. You will have experience in the use of CRM systems to provide insight driven supporter or customer journeys, able to deliver strong ROI and clear campaign analysis.  You will have experience with statistical analysis tools and use data visualisation tools to present your findings to stakeholders.

It is also essential that you have demonstrable experience of managing an income generating CRM, in either the charity or private sector.  You will be a confident communicator with the ability to provide training and guidance to users.

How to Apply

To view the Job Description and Person Specification, please click here

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

In return, we offer a competitive package with flexible working, a generous 30-day annual leave entitlement and 6% employer pension contribution.

About us

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer.

People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.